About us

Financial Claims Helpline Limited is a private limited company registered in England and Wales under company number 09479421. We were incorporated on 9 March 2015. Our registered office is at Victoria House, 37 Anson Road, Manchester, M14 5DA, and we provide our services only in the United Kingdom.

We are a claims management company. We are authorised and regulated by the Financial Conduct Authority under firm reference number 833418 to carry on regulated claims management activities in relation to financial services and financial product claims. Our permissions and trading names are listed on the Financial Services Register, which you can search at register.fca.org.uk.

We are a privately owned business. We are not connected to the Financial Conduct Authority, the Financial Ombudsman Service, the Financial Services Compensation Scheme or any government department, and none of them endorses or recommends us. We are not a charity or a free advice service.

Our authorisation covers claims management activity in relation to financial services and financial product claims, including car finance agreements. We are not currently accepting new claims or applications. When we did, our services involved:

• helping customers identify whether they might have a claim, based on what they told us;
• giving customers the information they needed to decide what to do, including the fact that they could complain directly to the business and to the Financial Ombudsman Service for free; and
• where a customer asked us to, introducing them to a regulated law firm to pursue the claim.

Today we support existing customers with enquiries about our services, previous correspondence and introductions, complaints and requests about their personal information.

We do not provide legal advice and we do not represent you in a claim. That work is done by the law firm you instructed, which is separately regulated by the Solicitors Regulation Authority and is responsible to you for it.

FCHL has previously introduced customers to Locksley Law Solicitors, a trading style of RH Law Ltd, which is authorised and regulated by the Solicitors Regulation Authority under SRA number 659355. You can check its record at www.sra.org.uk.

Where customers have instructed the law firm, the firm is responsible for legal advice and handling their claims. Its client care letter and terms of business set out its fees, when they are payable and your cancellation rights. Please contact the firm directly for claim-specific updates.

For introductions it accepted, the law firm pays FCHL a referral fee. That fee does not increase what you pay the law firm.

FCHL remains available to assist with enquiries relating to its own services. Contact our customer support team.

1. Existing enquiries

   Contact us if you have a question about your previous dealings with FCHL or need information about an earlier enquiry. Tell us your name and any reference or previous contact details so that we can find your records.

2. Previous introductions

   If we introduced you to Locksley Law Solicitors and you instructed the firm, the firm handles your claim and keeps you informed. We can help with questions about our own part in the introduction.

3. Complaints and information requests

   We handle complaints about FCHL under our complaints procedure, and requests about the personal information we hold under our privacy notice.

• We follow the FCA's Consumer Duty. We act to deliver good outcomes for you: fair value, communications you can understand, and support when you need it.
• We are clear about costs, and we remind customers that they can complain directly to the business and to the Financial Ombudsman Service for free.
• We do not use pressure, false urgency or misleading statements about how likely a claim is to succeed or how much you might receive.
• We record calls and monitor them for quality and compliance.
• We handle complaints under the FCA's rules. You can take a complaint about us to the Financial Ombudsman Service for free.
• We protect your personal information under UK data protection law and we are registered with the Information Commissioner's Office.
• We do not hold client money and we never ask for payment up front.

Some people find dealing with financial matters harder for a time, for example because of illness, bereavement, a disability, money worries or a change in circumstances. If that applies to you, please tell us. We can slow things down, explain things again, put things in writing, speak with someone you trust, or contact you in the way that suits you best. Nothing you tell us will be used to your disadvantage.

If you would like someone else to deal with us on your behalf, let us know and we will explain what we need from you to set that up.

We want everyone to be able to use this website. It is built to work with screen readers, keyboard navigation and text enlargement, and it respects reduced-motion preferences and includes no advertising or analytics tracking added by FCHL. If any part of it is difficult for you to use, or you would like the information on it in another format such as large print, contact us and we will help.

Check us on the Financial Services Register and at Companies House.