Website terms of use

This website presents information about Financial Claims Helpline Limited, a company registered in England and Wales under company number 09479421 with its registered office at Victoria House, 37 Anson Road, Manchester, M14 5DA. We are a claims management company authorised and regulated by the Financial Conduct Authority under firm reference number 833418. Our full details are on our about us page.

This website tells you who we are, what we do, what it costs, how to check that you are dealing with us, and how to complain. It also sets out the free routes you can use to make a claim without us. By using the website you agree to these terms. If you do not agree, please do not use it.

The content of this website is general information. It is not legal, financial or other professional advice, it is not tailored to your circumstances, and it is not a recommendation to make a claim or to use our services. Whether you have a claim, and whether it is worth pursuing, depends on your own facts. If you are unsure, take advice or use the free guidance services we list.

Nothing on this website is an offer to provide services, and no agreement for services is formed by using it. If you decide to use our services, we will give you the information required by the Financial Conduct Authority's rules before you commit to anything. Any agreement with a law firm we introduce you to is made directly between you and that firm, on its written terms, and explains your cancellation rights, including the 14-day cooling-off period and any conditions.

You may use this website only for lawful purposes. You must not attempt to gain unauthorised access to it or the systems it runs on, introduce malicious code, copy its content in bulk, or use it in any way that could damage it or interfere with anyone else's use of it.

We take care to keep the information on this website accurate and up to date, and link to official registers so you can check current regulatory information. Fees, contact details, the identity of our panel law firm and the rules that apply to claims can change. We may update the website at any time without notice. Where a page carries a version number and date, that tells you when it was last reviewed.

We link to other websites, including the Financial Conduct Authority, the Financial Ombudsman Service, the Financial Services Compensation Scheme, Companies House, MoneyHelper and Citizens Advice, so that you can verify our details and find free help. We are not responsible for the content of other websites and a link does not mean that we endorse them or that they endorse us.

The content of this website, including its text, design and any logos, belongs to Financial Claims Helpline Limited or its licensors. You may view, print and download it for your own personal, non-commercial use, for example to keep a copy of our fees or complaints procedure. You may not otherwise reproduce or reuse it without our written permission.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, or for fraud, and nothing in them limits the duties we owe you under the Financial Conduct Authority's rules or your rights as a consumer.

Subject to that, the website is provided as it is. We do not promise that it will always be available or free of errors, and we are not responsible for loss that results from relying on general information on the website rather than on advice about your own circumstances, or from a fault in your own equipment or internet connection.

Our privacy notice explains how we use personal information. Our cookie policy explains the technology used by this website and its hosting service.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute about them. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. Nothing in this clause affects your rights under consumer protection law.

Questions about these terms can be sent to info@fchl.co.uk, or to Financial Claims Helpline Limited, Victoria House, 37 Anson Road, Manchester, M14 5DA, or by telephone on Telephone number to be confirmed.