What cookies are
Cookies are small text files that a website stores on your device. They can be used to make a site work, to remember your preferences, to measure how a site is used, or to track you across other sites for advertising. Similar technologies, such as tracking pixels and local storage, work in comparable ways. UK privacy rules require consent for cookies and similar technologies unless an applicable exemption applies. We do not set optional analytics or advertising technologies on this website.
Cookies on this website
FCHL has not added advertising cookies, analytics tools, tracking pixels or embedded social feeds to this website. The hosting service may use essential technology for access, security and delivery. We do not claim that the hosting platform is entirely cookie-free.
| Type | Cookies we use |
|---|---|
| Strictly necessary | Essential hosting, access or security technology may be used |
| Preferences | Not added by FCHL |
| Analytics and performance | Not added by FCHL |
| Advertising and tracking | Not added by FCHL |
Server logs
Like almost every website, ours is delivered by a hosting provider whose servers keep a log of requests. The log records the IP address of the device making the request, the date and time, the page requested and basic technical details of the browser. We use this information only to keep the site secure and to investigate faults. Log retention depends on the hosting provider’s settings. Contact us for current details. This does not involve cookies and is explained in our privacy notice.
Other websites we link to
We link to other organisations, such as the Financial Conduct Authority, the Financial Ombudsman Service and Companies House, so that you can check our details and find free help. Those websites have their own cookie policies, which apply once you leave ours.
Controlling cookies in your browser
You can control cookies generally through your browser's settings, including blocking them, deleting them and being warned before they are set. Your browser's help pages explain how. Blocking cookies may stop some other websites from working properly.
If this changes
If we ever add a feature that uses cookies or similar technology, we will update this policy first, list each cookie with its purpose and lifetime, and, before setting optional technology that requires consent, ask for your consent in a way that lets you refuse as easily as you accept.
Questions about this policy can be sent to info@fchl.co.uk or to Financial Claims Helpline Limited, Victoria House, 37 Anson Road, Manchester, M14 5DA.
Questions about this page? Email info@fchl.co.uk.