Our fees

We do not charge you a fee for anything we do. There is no fee to find out whether you may have a claim, no fee for introducing you to a law firm, and no fee whether your claim succeeds or fails.

We never ask for payment up front, we do not take payments from you at any stage, and we do not hold client money. If anyone asks you for a payment in our name, they are not us. See check you are dealing with us.

If we introduce you to a law firm and it accepts your claim, the law firm pays us a referral fee. That fee:

• is a fixed amount for each client the law firm accepts, and does not depend on how much compensation you receive;
• is paid out of the law firm's own income and does not increase what you pay the law firm; and
• is disclosed to you. We tell you that a referral fee is paid before we make an introduction, the law firm tells you again in its own documents, and we will tell you the amount if you ask.

We have no other financial interest in your claim. We do not receive a share of your compensation.

The law firm sets its own fees and must explain them to you in writing before you sign its agreement. You are not committed to anything until you have read that agreement and signed it, and the law firm must explain your 14-day cancellation right and any conditions before you sign.

Our current panel law firm is Locksley Law Solicitors, a trading style of RH Law Ltd (SRA number 659355). The indicative fee range is between 15% and 30% plus VAT of any compensation you receive, which is between 18% and 36% including VAT at the current rate of 20%. The fee for your claim must comply with any applicable cap and is stated in the client care letter before you sign. A percentage in this range is not a quotation for your individual claim.

The law firm's agreement sets out when a fee is payable, including whether anything is payable if the claim is unsuccessful and what happens if you cancel after the 14-day cooling-off period or withdraw your instructions later. Read it carefully before you sign.

You are free to instruct a different law firm, whose fees may be higher or lower, or to make the complaint yourself for free.

These illustrations compare a fee of 15% plus VAT with the applicable regulatory maximum where the fee cap applies. They are not a quotation, a prediction of compensation or a promise that your claim will succeed. VAT is calculated at 20%.

If you make the same complaint yourself through the lender or Financial Ombudsman Service, no representative’s fee is deducted.

FCHL does not charge you. FCA rules cap the fees charged by claims management companies for covered financial services claims. The SRA has corresponding restrictions for relevant work by law firms, with exclusions. The table is a regulatory comparison, not FCHL’s tariff.

The cap is the lower of the percentage calculation and the cash limit in the relevant band. The VAT-inclusive columns assume VAT at 20%.

Some legal work falls outside the SRA cap. Before you agree, the law firm must explain the charging basis and any work outside the cap. Check the FCA’s consumer guidance and the SRA Claims Management Fees Rules.

You can withdraw from our service at any time, at no cost, by telling us. We will stop any introduction that has not yet been made. If we have already introduced you, contact the law firm separately about its agreement. We may still keep records where required by law, as explained in our privacy notice.

If you have signed an agreement with the law firm, check its cancellation notice and the start date of your 14-day cooling-off period. Charges can depend on the agreement and whether you expressly requested work to start during that period. After the cooling-off period, cancellation charges may apply. The law firm must explain this before you agree.